Episode 5

5: Selling the Experience & Crafting a Clear Customer Journey with Russel Astle-Coates

On this episode of the Multi-Day Podcast with Russel Astle-Coates, we explore the importance of clear and prominent information on tour operators' websites. We discuss the placement of information, the use of testimonials, and the integration of chatbots to answer inquiries. Plus, we hear from Tourism Tiger about the value of building credibility with customers and maintaining a strong website.

Join us for Tourpreneur Connect Seville, November 27-30, 2023
https://tourpreneur.com/connect/
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Tourpreneur Multi-Day Podcast

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Tourpreneur

Tourpreneur is the premier podcast for people who create and deliver travel experiences. Whether you're a tour operator our guide or advisor, each week we talk with the best in the travel industry sharing practical insights.